Privacy Policy

Web Service (Morocco) is committed to protecting your privacy in accordance with Law No. 09-08 relating to the protection of individuals with regard to the processing of personal data. This policy explains how we collect, use, and protect your data.

Use of Artificial Intelligence: Our platform integrates generative AI solutions for customer support (chatbots) and service optimization.

• Nature of interactions: You are informed that you may be interacting with an automated system.
• Data processing: Conversations with our AI assistants may be analyzed for quality improvement and model training purposes, in strict compliance with anonymity. Do not share sensitive information (banking, medical) with the chatbot.
• Liability: Responses provided by AI are indicative and must be verified, especially for legal or tax advice.

We collect the following data necessary for the provision of our services:

• Identity: Name, surname, company (for billing).
• Contact: Email, phone, postal address.
• Technical Data: IP address, connection logs, browser type.
• Conversational Data: History of exchanges with our support services and AI assistants.

Your data is processed for:

• Customer relationship management and contract execution (Packs, Subscriptions).
• Improvement of our services and AI algorithms.
• Compliance with Moroccan legal and accounting obligations.

Your data is never sold. It may be shared with:

• Our third-party technical providers (hosting, secure payment solutions) subject to strict confidentiality obligations.
• Competent authorities upon judicial requisition.

In accordance with Law 09-08, you have the right to access, rectify, and oppose the processing of your personal data. You can exercise these rights by contacting us at: legal@webservice.ma.

We implement standard technical measures (SSL encryption, firewalls, restricted access) to protect your data against unauthorized access.